Caramel Cross Sandal

Rokza Return & Exchange Policy

At Rokza, your satisfaction matters to us.
You may exchange or return your order within 4 days from the delivery date.

Exchange:
Available within 4 days.

Refund:
Accepted within 4 days once the returned item is received and approved.

How to Request a Return or Exchange

Submit your return or exchange request through our Return & Exchange page on our website, or simply contact us via Instagram DM for assistance.

Please note:

• You can check your order at the door before accepting it. If you don’t accept it, you only pay the shipping fee.

• Items must be unused and in original condition.
  

• Delivery fees are non-refundable.

•  All exchanges and refunds come with a fee.

For any assistance, please contact us through Instagram DM.